Find answers to common questions about our treatments, booking process, and aftercare. Whether you're curious about what to expect during your appointment, how to prepare for a treatment, or the best skincare routine to maintain your results, we've got you covered. Can't find what you're looking for? Feel free to reach out directly - we're here to help you achieve your skincare goals.
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Frequently asked questions
Do I need a consultation before my first treatment?
Yes, we recommend scheduling a consultation before your first treatment. While consultations are complimentary, we do require a deposit to secure your appointment. This deposit is fully applied toward your facial treatment, so you're not paying extra—you're simply prepaying for your service. During your consultation, our skincare specialists will assess your skin type, discuss your concerns and goals, review your medical history, and recommend the most suitable treatments for your needs. This ensures we create a personalized treatment plan tailored to your skin and helps you feel confident about your choice.
How often should I schedule treatments for optimal results?
Treatment frequency depends on your specific skin concerns and the type of treatment. Most clients benefit from monthly facials for maintenance and skin health. For intensive treatments like microneedling or chemical peels, we typically recommend a series of 4-6 sessions spaced 4-6 weeks apart. During your consultation, we'll create a customized schedule that fits your skin goals and lifestyle.
What is your cancellation and rescheduling policy?
We require 48 hours notice for cancellations or rescheduling. If you cancel or reschedule your appointment, only the £20 deposit is lost. We understand that life happens, so we're happy to work with you to find a convenient time for your appointment. Please contact us as soon as possible if you need to reschedule.
How should I prepare my skin before my appointment?
To get the most from your treatment, please arrive with clean, makeup-free skin. Avoid sun exposure and tanning beds for 48 hours before your appointment. Discontinue use of active ingredients like retinol, vitamin C, and acids 3-5 days prior. Avoid waxing, threading, or other hair removal treatments one week before. If you have sensitive skin, let us know in advance so we can adjust our approach. Arrive well-hydrated and avoid caffeine on the day of your treatment.
When will I see visible results from treatments?
Results vary depending on the treatment and your skin condition. Some treatments like HydraFacial and dermaplaning show immediate results after a single session, with skin appearing brighter and smoother. For treatments like microneedling and chemical peels, you'll notice gradual improvements over 2-4 weeks as collagen production increases. Most clients see significant results after completing a recommended series of treatments. We'll discuss realistic timelines during your consultation.
Can I combine different treatments in one session?
Absolutely! Combining treatments is one of the most effective ways to accelerate your results and achieve transformative skin. Our specialists highly recommend strategic treatment combinations tailored to your unique skin goals.
Popular Recommended Combinations:
- HydraFacial + LED Light Therapy: Maximize hydration and healing by pairing our hydrating HydraFacial with LED light therapy. This combination delivers intense moisture while the LED promotes collagen production and reduces inflammation for visibly radiant, plump skin.
- Dermaplaning + Chemical Peels: Prepare your skin for deeper penetration by removing dead skin cells with dermaplaning first. This allows chemical peels to work more effectively, resulting in smoother texture, improved tone, and enhanced results in a single session.
- Microneedling + Bio Repeel: Amplify your results by combining microneedling's collagen-boosting power with Bio Repeel's advanced exfoliation. This powerful duo addresses multiple skin concerns simultaneously for dramatic improvements in texture, firmness, and clarity.
- Extractions as an Add-On: We highly recommend adding professional extractions to any facial treatment. Extractions are a game-changer for clearer, healthier skin—they remove impurities, unclog pores, and prevent future breakouts. Whether you're getting a HydraFacial, chemical peel, or microneedling, extractions enhance results and leave your skin noticeably clearer and more refined.
Combining treatments not only accelerates visible results but also maximizes the benefits of each service. Our skincare specialists will recommend the perfect combination for your skin type and concerns during your consultation, ensuring you achieve your best skin while maintaining optimal skin health and comfort.
What should I avoid after my treatment?
Post-treatment care is essential for optimal results. Avoid direct sunlight and UV exposure for 48 hours after your appointment. Use a broad-spectrum SPF 30+ daily for at least one week. Skip active ingredients like retinol, vitamin C, and acids for 3-5 days. Avoid strenuous exercise, saunas, and hot baths for 24 hours. Don't pick, scratch, or apply makeup to treated areas immediately after. Keep your skin hydrated with gentle, fragrance-free products. We'll provide detailed aftercare instructions specific to your treatment.
Are there any skin conditions that would prevent me from getting treatments?
Certain conditions may require modifications or postponement of treatments. These include active infections, severe acne, open wounds, or recent surgical procedures. Pregnancy may limit certain treatment options. If you're taking medications like Accutane or have conditions like rosacea or eczema, please inform us during your consultation. We'll assess your skin and medical history to determine the safest and most effective treatment plan for you. Your safety and skin health are our top priorities.